Frequently asked questions

Yes. Night cleaning (10pm–6am) and weekend cleaning are part of our standard offering — not an exception. On regular contracts, night and weekend slots carry no surcharge. For one-off bookings, we add a 10–15% surcharge.

We use exclusively EU Ecolabel or Nordic Swan certified products — independently verified, with strict limits on toxicity and biodegradability. On request, we provide a list of specific products with certification numbers, suitable as supporting documentation for ESG reports.

We arrive with our own equipment — vacuums, mops, buckets, microfibre cloths, spray bottles and eco products. You don't need to provide a cleaning room or storage space.

Report it within 24 hours of the clean — by email or message. We'll come back and fix the issue at no charge, or we'll refund the proportional part of the fee. If you're not satisfied, we respond.

Regular cleaning: first visit within 3–5 working days. One-off cleaning: typically within 5 working days. After-party cleaning: within 4 hours of booking. Post-construction: within 5 working days.

Yes. We hold liability insurance covering damage caused to third parties during our work, up to CZK 5,000,000 (approx. €200,000). We handle claims through our insurer without unnecessary delays.

Yes. All communication, contracts and invoices are available in both Czech and English. We have clients who communicate with us exclusively in English — particularly international companies with offices in Prague.

No. We start with a one-off clean or a trial month with no commitment. If you're satisfied and want to continue, we'll propose a regular contract — typically 3 or 6 months with a 30-day notice period.

Yes. On request, we issue a document listing the cleaning products used, their certifications (EU Ecolabel / Nordic Swan), and a description of our eco practices. This document is suitable as an appendix for ESG reports under GRI, ESRS or internal standards.

Invoices are issued monthly in arrears. Payment terms: 14 days. Payment by bank transfer or SEPA transfer. Each invoice includes a breakdown of completed cleans with dates and hours. We invoice in CZK or EUR — as agreed.